Voice & Chat Experiences

See how a natural language interface solution can improve the patient experience throughout multiple stages of health care.

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For more information on our capabilities in Voice & Chat Experiences, check out our Fact Sheet.

Overview

Enhanced voice and chat solutions improve the customer’s experience and perception of your business, as well as automating and providing efficiency gains for a wide range of interactions. The Ionico healthcare solution extends our voice and chat framework by using a healthcare specific natural language processor and symptom diagnosis engine.

Appointment Scheduling

Simplifies the appointment scheduling process by providing patients the ability to schedule their appointments using a web, mobile, or voice interface.

Appointment Scheduling

Simplifies the appointment scheduling process by providing patients the ability to schedule their appointments using a web, mobile, or voice interface.

Symptom Diagnosis

Helps patients understand possible causes for a symptom or problem and takes it a step further by assisting them with scheduling an appointment based on the potential problem.

Symptom Diagnosis

Helps patients understand possible causes for a symptom or problem and takes it a step further by assisting them with scheduling an appointment based on the potential problem.

Personalized Content

Provides patients with a personalized experience by providing assistance specific to their care throughout the full lifecycle of an appointment, including driving directions, reminders, custom Q&A, and follow-up information.

Personalized Content

Provides patients with a personalized experience by providing assistance specific to their care throughout the full lifecycle of an appointment, including driving directions, reminders, custom Q&A, and follow-up information.